Scope and order-specific terms
This policy applies to purchases made directly from Agnicode through the customer platform or an accepted order. The checkout, order form, product-specific terms, or statement of work may state a more specific cancellation or refund rule; that rule controls for that purchase. Purchases from another seller follow that seller's policy.
Subscriptions and renewals
You may cancel a subscription through available account controls or by contacting support. Unless the order says otherwise, cancellation stops the next renewal and access continues to the end of the paid billing period. A completed billing period is not automatically refundable, but we review the circumstances below and honor any non-waivable consumer right.
Renewals are not automatically refundable for a change of mind. Report an accidental, unused renewal promptly for review. Earlier order-specific commitments and mandatory consumer rights continue to apply.
When we review a refund
- A first paid subscription or unused AI credit pack reported within 7 calendar days, before billable AI or a completed paid assessment or certificate benefit has been used. We review one goodwill request per account, subject to verification and mandatory consumer rights.
- A duplicate, incorrect, or unauthorized charge reported promptly.
- Agnicode cannot provide the paid product or materially fails to deliver the order and cannot reasonably cure the issue.
- A cancellation or cooling-off right applies under mandatory consumer law.
- An unused future period is refundable under the applicable order or a written Agnicode commitment.
AI credit packs and usage
Purchased and subscription-granted AI credits roll over and do not expire or reset. Using AI credits requires an eligible paid plan; cancelling a plan does not erase the balance. Credits already consumed for delivered AI are normally not refundable for a change of mind. A failed or undelivered AI operation returns its charge to the wallet; this does not restrict any applicable right to a monetary refund.
An approved refund reverses the credits attributable to that purchase or refunded subscription allocation. It does not remove an unrelated purchase or cancel an unrelated subscription. Duplicate or incorrect charges and a failure to deliver the paid service are reviewed separately from change-of-mind requests.
Deleting an account or organization
Deleting your account, or an organization, ends its plans at once: its AI credits and the unused part of any paid term are lost, and the deletion does not refund them. If you think you are owed a refund, ask support before you delete. Deletion is always available; the deletion screen shows the credit balance and the date each paid term ends before you confirm.
Professional services
Cancellation, acceptance, and payment for consulting or custom work are governed by the statement of work. Unless it states otherwise, amounts for accepted work, time already performed, and non-cancellable third-party commitments are not refundable. Agnicode will return any prepaid amount attributable to work it will not perform, after applying agreed and lawful charges.
Request a cancellation or refund
- Email refunds@agnicodetechnologies.com or open an authenticated support ticket.
- Include the account email, organization, product, invoice or order reference, charge date, and requested outcome.
- We acknowledge the request, may verify account authority, and explain whether it is approved, declined, or needs more information.
Approved refunds
An approved refund is normally returned to the original payment method in the original transaction currency. We initiate an approved refund within 7 business days of approving it. Once initiated, banks and card networks may take a further 5 to 7 business days to show the amount in your account; processor, bank, card-network, or cross-border settlement times are outside Agnicode's direct control. We will provide a confirmation or reference when the processor makes one available.
Payments are collected by Razorpay through the Zoho Billing hosted checkout, and refunds return through the same route. We do not ask for full card credentials to issue a refund.
Consumer rights and disputes
This policy does not exclude statutory guarantees, remedies, chargeback rights, or cooling-off rights that cannot lawfully be waived. If a request remains unresolved, use our grievance redressal process. The Terms of Service govern other disputes.